Frequently Asked Questions
Find quick answers about orders, shipping, returns, warranty, and support.
Orders & Shipping
How long does shipping take?
Most orders arrive within 3-7 business days, depending on carrier and destination.
How do I track my order?
Use the tracking link from your shipping confirmation email or contact support for help.
Can I update my shipping address after ordering?
If your order has not shipped yet, contact support as soon as possible and we will try to update it.
Returns & Warranty
What is your return window?
Eligible items can be returned within the published return period in original condition.
What does the warranty cover?
Warranty covers manufacturing defects and does not include normal wear and tear.
How do I start a return or warranty claim?
Send your order number, product details, and photos of the issue to support@barefootcaribou.com.
Support
How quickly will I receive a response?
We typically respond within 1 business day, Monday-Friday, 9am-5pm PT.
What details should I include in my ticket?
Include your order number or ASIN, a short issue summary, and any photos that show the problem.
How can I contact support directly?
Use the contact page, submit a ticket from the homepage, or email support@barefootcaribou.com.