Customer support
How can
we help?
Quick starts, care tips and straight answers on shipping and returns for your Barefoot Caribou gear — and a direct line to us when you need one.
We aim to respond within 1 business day.
Start here
What do you need?
01
Orders & delivery
Where your package is, shipping times, and cancelling before dispatch.
Open →02
Returns & warranty
30-day returns, the 1-year limited warranty, and how to start a claim.
Open →03
Using your product
Setup, care, troubleshooting and answers for every Barefoot Caribou family.
Open →04
Something else
Send us a message with a photo or two — we'll take it from there.
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Product guides
Pick your product
Still need a hand?
Write to us.
Send the form with your order number and a photo or two. We aim to respond within 1 business day.