Privacy
Privacy notice
A short, honest account of what happens to the details you send through this support site.
What we collect
Your request, plus anti-abuse metadata
From the form itself:
- Your name and email address.
- Your order details — where you bought, which product, and the order number if you give it.
- Your message.
- Any photos you attach.
Recorded automatically when you send it:
- Anti-abuse metadata: a keyed hash derived from the IP address your submission came from (not the address itself) and the country code it resolved to. We keep these so we can recognise and review abuse of the form — floods, spam and repeated bad-faith submissions.
Why
To answer your request
We use your name, email, order details, message and photos to look into your question and reply to you. The anti-abuse metadata is used only to review abuse of the form. We do not use any of it for marketing.
Where and who
Our internal support system
Your submission, including the anti-abuse metadata, is stored in our internal support system and is seen by our support team, who handle it.
It is kept with your support history so we can help you faster if you write to us again.
Your choices
Deletion
To ask us to delete your support history, email support@barefootcaribou.com.
Anti-abuse
Cloudflare Turnstile
This form is protected by Cloudflare Turnstile, which checks that a submission comes from a person rather than an automated script.
The store
Purchases on our website
Purchases on our store are covered by the store’s own privacy policy: barefootcaribou.com/policies/privacy-policy.