Help
Guides & answers
Search the guides, or pick your product. Every article is written and checked by our team.
Hair Tools Travel Bag
Getting started with your Hair Tools Travel Bag
What's inside the bag, how to pack your styling tools, and how to use the built-in heat-resistant mat while you style.
Caring for your Hair Tools Travel Bag
How to wash your neoprene Hair Tools Travel Bag by hand, remove stains without water rings, dry it, and deal with creases or pilling.
Hair Tools Travel Bag troubleshooting
Quick fixes for a tool that won't fit, a closure that won't stay shut, a new-bag scent, moisture inside, and creases or pilling on the neoprene.
Hair Tools Travel Bag: questions and answers
Size, materials, which tools fit, heat protection, water resistance and travel use for the Hair Tools Travel Bag.
Over Luggage Organizer
Getting started with your Over Luggage Organizer
How to attach the Over Luggage Organizer to your carry-on, adjust the straps for a snug fit, pack it, and use it on its own as a laptop bag.
Caring for your Over Luggage Organizer
How to spot clean or hand wash your nylon Over Luggage Organizer, dry it without damage, and store it between trips.
Over Luggage Organizer troubleshooting
Fixes for an organizer that slides down the handle, loose straps, a laptop that feels tight, a suitcase it won't attach to, and a bag that tips or feels unbalanced.
Over Luggage Organizer: questions and answers
Size, materials, laptop fit, suitcase compatibility and everyday use for the Over Luggage Organizer.
Standing Makeup Bag
Getting started with your Standing Makeup Bag
How to stand the bag up on your counter, organize the main space and ten pockets, and pull the drawstrings closed for travel.
Caring for your Standing Makeup Bag
How to wipe clean or hand wash your nylon Standing Makeup Bag, dry it properly, and what to avoid so the fabric lasts.
Standing Makeup Bag troubleshooting
Fixes for a bag that won't stand up, drawstrings that won't close tightly, small items that get lost, spills inside, and a bag that has lost its shape.
Standing Makeup Bag: questions and answers
Size, weight, pockets, closure, water resistance, washing and warranty for the Standing Makeup Bag.
Cap Holder
Getting started with your Cap Holder
How to clip the Cap Holder onto your bag, fasten your cap or mouse-ear headband, and check that everything is secure before you head out.
Caring for your Cap Holder
How to clean the Cap Holder's faux leather band without water damage, remove stubborn marks, and store it so it keeps its shape.
Cap Holder troubleshooting
Fixes for a hat that slips off the Cap Holder, a clasp that loosens or won't fit your bag, and hats that don't seem to attach.
Cap Holder: questions and answers
Which hats the Cap Holder fits, where it clips on, what it's made of, and how to care for it.