Over Luggage Organizer troubleshooting

It slides down the handle

1. Extend your suitcase handle all the way.
2. Tighten both straps firmly and evenly.
3. Take out heavy items or move them lower in the organizer.

The straps feel loose

1. Re-thread each strap through its buckle.
2. Pull evenly on both sides.
3. Test the fit with a gentle shake before you start walking.

My laptop feels tight in the sleeve

1. Check the size. The sleeves fit laptops and tablets up to 16 inches.
2. Remove a bulky protective case if your device has one.
3. Slide the device in from the top, keeping it straight.
4. Take bulky items out of the neighboring pockets.

It won't attach to my suitcase

The organizer is designed for carry-on suitcases with a telescoping handle. Check that:

• your suitcase has a telescoping handle, and it's fully extended;
• the straps are loosened enough to slide over the handle before you tighten them.

It works best on cabin-size luggage. On larger checked suitcases, or cases without a rigid top handle, it may not sit as securely.

The suitcase tips over or feels unbalanced

1. Spread the weight evenly between the pockets.
2. Take out heavy or dense items you don't need on the way to your seat.
3. Tighten the straps again so the organizer sits flat against the suitcase.

It's hard to find things in the pockets

Give each type of item its own pocket, and keep the things you reach for most, like your passport, phone and boarding pass, in the same place every trip. Group chargers and cables together.

Still not right?

If a strap, buckle, zipper or seam has failed, it may be covered by our 1-year limited warranty.