Policies
Returns & Warranty
Thirty days to change your mind, one year against defects, and a short path to start either.
Returns
Within 30 days of delivery
- Items must be unused or unworn, with tags on, in the original packaging, with proof of purchase.
- Request first — items sent back without a request are not accepted.
- Return shipping may apply.
- Refunds go to the original payment method within 10 business days of approval (banks may take longer to post it).
- Non-returnable: sale items, gift cards, personal-care items and custom items.
- Exchanges: return the item, then place a new order.
Read the full refund policy ↗
Last verified September 13, 2026
Marketplace orders
Bought on Amazon or TikTok Shop?
Amazon purchases are returned through Amazon → Your Orders. TikTok Shop purchases are returned through the TikTok app.
Our support form still helps with defects and warranty, whichever store you bought from.
Warranty
1-year limited warranty
Every Barefoot Caribou product carries a 1-year limited warranty from the original purchase date against defects in materials and workmanship under normal personal use.
- Not covered: normal wear and tear, cosmetic damage, misuse, accidents, and unauthorized repairs or modifications.
- A valid order number or receipt from an authorized seller is required.
- Claims include a short description and clear photos.
- If approved, we repair, replace, or issue store credit at our discretion.
How to
Start a return or claim
Have your order number ready.
Send the form — photos help.
We reply with instructions.