Hair Tools Travel Bag troubleshooting

A tool doesn't fit or feels tight

1. Measure your tool from the tip to the end of the handle. The bag holds tools up to about 15 inches long and 4 inches wide.
2. Take cords and accessories out of the main compartment and move them into the pockets.
3. Lay the tool flat and straight rather than at an angle.

Extra-long, salon-length or very bulky tools may not fit.

The zipper or the magnetic flap won't close

1. Check whether the bag is overfilled. Extra bulk strains the zipper and keeps the flap's two magnets from lining up.
2. Take out one item at a time until the zipper runs smoothly.
3. Make sure the tools lie flat and centered, and no cord is caught in the zipper.
4. Zip the bag first, then fold the flap over so the magnets meet.

The bag has a scent when new

A mild scent is normal for new neoprene. Leave the bag open in a well-ventilated room for about 24 hours and it should fade.

There's moisture inside the bag

1. Make sure your tools are completely dry before you pack them.
2. Wash the bag by hand and let it dry fully with the bag open. The care guide has the steps.

The bag is water-resistant, so it handles light spills and splashes. It isn't waterproof.

Creases or fuzz balls on the outside

Both are normal for neoprene. Remove creases with a fabric steamer using downward strokes. Remove pilling with a fabric shaver in small circles.

I'm not sure it's safe to pack a warm tool

The inside of the bag is heat-resistant, so you can pack a tool while it's still warm. Switch the tool off and unplug it first. If it has just come off full heat, give it a few minutes to cool.

Still not right?

If your bag arrived damaged, or a seam, closure or pocket has failed, it may be covered by our 1-year limited warranty.