Cap Holder troubleshooting

My hat slips off

1. Check that the band goes all the way around the back strap of the hat, not just over it.
2. Tighten the hat's own back strap. A loose strap can slide out of the band.
3. Fasten the band snugly and give the hat a gentle tug to test it.

The clasp comes loose from my bag

1. Make sure the clasp is fully closed around the attachment point.
2. Move it to a sturdier spot, like a D-ring or strong zipper pull, rather than thin fabric or a flimsy loop.
3. Don't hang heavy items from the Cap Holder, because extra weight strains the clasp.

The clasp won't fit around my bag's strap

The clasp is made for zipper pulls, cords, small D-rings and loops. If a strap or handle is too thick, clip it onto a thinner loop or ring instead.

It won't attach to my hat

The Cap Holder needs something to wrap around, like a back strap, buckle or loop. Hats without one, like many wide-brim sun hats, may not attach securely.

It's windy

When the band is fastened snugly around the back strap, it helps keep your hat with you in moderate wind. In very strong wind, take extra care and check it more often.

Still not right?

If the clasp, band or stitching has failed, it may be covered by our 1-year limited warranty.