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Standing Makeup Bag troubleshooting

Fixes for a bag that won't stand up, drawstrings that won't close tightly, small items that get lost, spills inside, and a bag that has lost its shape.

The bag won't stand up

  1. Open the drawstrings fully. The bag stands best with the top open.
  2. Place it on a flat, level surface.
  3. Spread the weight evenly around the bag.
  4. Take a few things out if the bag is overfilled.

The drawstrings won't close tightly

  1. Push brushes and tall bottles down so nothing sticks out over the top edge.
  2. Pull both drawstrings evenly at the same time.
  3. Take out a few items if the bag is very full.

If a drawstring or one of its metal tips has come loose, it may be covered by our 1-year limited warranty.

Small items keep getting lost

Use the four zippered pockets for jewelry, hair ties and other small things. Keep only larger items loose in the main space.

Something spilled inside

  1. Empty the bag.
  2. Wipe up the spill with a soft cloth, cold water and a little mild detergent.
  3. Let the bag dry completely before you repack it.

The nylon is water-resistant, but it isn't waterproof, so clean up spills soon. The care guide has more cleaning steps.

The bag has lost its shape

Reshape the bag by hand and stand it on a flat surface. If it was just washed, reshape it while it's still damp, then let it air dry completely.